The size of your pool will determine the correct amount of chemicals needed. When conducting a water test,
the results are influenced by the size of the pool, therefore knowing this information will provide the correct
chemical amount suitable for your pool. It is important to understand the size of your pool in order to
distinguish which Pump, filter and chlorinator system will be the best to install for your pool. If you need
further assistance, you can contact us to book one of our pool experts for a service.
Water can be lost from your pool at many different points:
1. Hydrostatic valve: Water can leak out of the seals in your hydrostatic valve at the bottom of the pool.
2. Pump: The pump could be leaking from either the seals or the pump body. If this is the case you will need
to have the pump serviced by our technicians.
3. Filter: Look for leaks around the multiport valve or coming out of the backwash line. Often this leak can be
fixed by simply changing the spider gasket in the valve. Our service representatives are available to repair
any leaks or replace the spider gasket.
4. Pipes: Leaks can occur through holes in the pressure side of your piping. That is from your pump through
the filter and back to the pool.
5. Crack in pool: Check the walls of your pool for cracks or leaks.
NO SUCTION? Often caused by air getting into your filtration system. Common points where this can
happen are at the pump lid or the o-ring under the pump lid. Air can also enter through the pipes so
there could be a hole in the piping between the skimmer box and the pump. No suction can also be
attributed to air getting in through the seals in the pump.
Also check if there is enough water in the pool. Another common cause is a blockage in your pipes or
pump. These problems can be detected and fixed by our technicians on site.
PUMP? The main cause of a noisy pump is in the bearings and seals. The seals may have
leaked allowing water to get to the bearings. This water causes the bearings to loose their lubrication
and become dry. It is this dryness that causes the noise. Bearings and seals are easily repaired by our
technicians here at the shop.
1. Never mix chemicals together. Chemical reactions can take place resulting in possible fires or explosion.
Always add chemicals to your pool separately.
2. Do not overdose your pool. Only add the required amounts to your pool as specified by the label or your
dealer. Adding more will not benefit your pool.
3. Never add water to chemicals. Always add the chemicals into the pool water. Do not pour water on top of
chemicals in their containers. If mixing in a bucket always fill the bucket with water first before adding any
4. Avoid inhaling fumes. When opening chemical containers turn your head to the side to avoid the fumes and
keep the product away from your eyes, nose or mouth.
5. No smoking. Never smoke while in close range of your chemicals. Some of the fumes can be highly
flammable, and a lit cigarette or match can ignite chlorines.
6. Store products safely. Store them in a cool, dry, well-ventilated area and away from other household
chemicals. Be sure to keep acid at least 3 metres away from all chlorines.
Once your water is balanced you can keep it in perfect, sparkling condition by following 3 basic
STEP 1: SANITISE: to continuously kill bacteria we recommend the use of a stabilised concentrated
chlorine stick such as Smart Sticks. While being stabilised this chlorine has the added benefit of inbuilt
clarifiers to keep your pool sparkling. This type of chlorine can be placed in your pools skimmer basket
and will dissolve easily (no need to dilute in a bucket of water first). The inbuilt stabiliser means the
chlorine will stay in your water longer enabling you to use less chlorine so sanitiser costs are lower.
These sticks are added directly to your skimmer box and are slow disolving so you only need 1-2 a
STEP 2: REMOVE WASTES: When wastes from things such as cosmetics, perspiration, body oils and
sunblock build up in your pool the effectiveness of chlorine is reduced. As these wastes dissolve in the
water the filter is unable to remove them. The nitrogen that is in these wastes then attaches itself to your
chlorine to form what is known as chloramines. These chloramines are ineffective as a sanitiser and
are the cause of odour and irritation. They can also cause your pool water to have a dull look. These
wastes need to be burnt out of the water through the use of an oxidiser such as Burnout Extreme. This
treatment should be used at least once a fortnight (during summer).
STEP 3: PREVENT ALGAE: By the time you can actually see algae there can be up to 30 million
spores in 1 ounce of water! To prevent these spores from becoming visible and taking over your pool a
maintenance dose of algaecide such as MSA Extreme should be used in your pool. Once algae is
visible it will continue to multiply rapidly and is time consuming and costly to remove ... not to mention
unsightly. Preventing algae is a much more cost effective way of treating your pool and will ensure it is
always ready to swim in.
Falling leaves will always prove a problem for pools. These leaves can soak up your chlorine, provide a
food source for algae and can leave unsightly stains on the bottom of your pool.
A useful solution to this problem is using a leaf rake that is attached to a telescopic pole, which you can
then scoop out the leaves manually.
Connecting a Poolskim to the return line outlet can provide a solution to this by skimming the surface of
your pool and removing all floating debris such as leaves, grass clippings and insects.
The poolskim removes leaves from your pool before they get waterlogged and sink to the bottom. This
can also be a great help to automatic cleaners for keeping your pool perfectly clean all year round.
Installing an Inline Canister is also a great helping hand for collecting leaves. Canisters will connect to
the hose of your automatic cleaner and catch the leaves as they are sucked up. This allows much
greater pick up of leaves as your skimmer basket does not become clogged and your cleaner can work
more effectively for longer.
For large amounts of leaves a Leaf Eater is a valuable product for this issue. The leaf eater attaches to
a telescopic pole and easily connect to a garden hose. This device will scoop up leaves through a
powerful vortex action into a large floating bag.
Automatic suction pool cleaners such as Kreepy Krauly’s or Robotic Cleaners will make life easier
and less work.
Contact us for more information on these helpful products, or book in one of our professional service
technicians to help solve all of your leaf problems.
To get the best out of your pool it is necessary to monitor the balance of your water. Improper levels of
pH and other minerals can prevent pool treatments from doing their job, not to mention damaging your
pool walls and equipment with stains, scale and corrosion. Things such as pH, Total alkalinity, Calcium
hardness and stabiliser are the important elements of water balance. Maintaining an ideal range of
these items will maximise your comfort in the water and extend the life of your pool structure and
pH: A low pH causes chlorine to be used up quickly and leads to corrosion. A high pH slows the
effectiveness of your sanitiser therefore leading to cloudiness and scale formation. Use Acid or
Lo’N’Slo to decrease your pH, a low pH will normally indicate a low Total Alkalinity level.
Total Alkalinity: This affects and controls pH. If total alkalinity is too high pH will be hard to adjust. If the
level is too low pH will be unstable and difficult to maintain. This pH bounce can cause corrosion to
your walls and lead to cracking. Total Alkalinity levels can be corrected through the use of Balance Pak
Calcium Hardness: Your water requires a certain amount of calcium to be dissolved in it. The water will
not tolerate levels too high or too low. High levels can cause scale and cloudy water as the calcium will
not dissolve in the water and will therefore leave deposits and cause staining. High calcium levels are
the result of excessive use of the cheaper calcium based chlorines. When the levels are too low the
water will draw calcium from your walls and equipment causing harm to both. Calcium levels can be
increased by using Balance Pak 300. To lower calcium the water will need to be refreshed, however
adding a product such as Scale Inhibitor can reduce the staining effects of high calcium.
Stabiliser: A chemical which prevents loss of chlorine from the suns rays.
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